Does it send replies automatically?

No — by design it drafts a reply and hands it to a human in Slack to approve and send, since support replies represent your brand talking to a paying customer.

Can it auto-send for low-urgency tickets only?

Yes — wire the AI's output directly into a Gmail reply node behind an urgency check; the guide notes exactly where to make that change.

Support & OpsAI-PoweredStructurally Validated

AI Support Inbox Triage

The instant a new email lands in your support inbox, AI classifies it (billing, technical, complaint, etc.), rates urgency, summarizes it in one line, and writes a draft reply — posted to Slack for a human to approve and send. Every email is also logged for reporting. No more starting every ticket cold.

Automation flow

Step 1

New Support Email

Triggers the moment a new email arrives.

Step 2

Classify & Draft Reply (AI)

AI categorizes, rates urgency, and drafts a reply.

Step 3

Log to Sheet

Every email is logged for reporting and trends.

Step 4

Send to Slack for Review

Category, urgency, and a ready-to-send draft land in Slack.

How it works

1A new email lands in the connected inbox.
2The subject and body are sent to the AI, which classifies it (billing / technical / general / complaint / spam), rates urgency, summarizes it in one line, and drafts a reply.
3Every email gets logged to your Support Log sheet for reporting and trend-spotting, regardless of urgency.
4An IF node checks the AI's urgency rating: high goes to "Send Urgent Alert to Slack" (🚨), everything else goes to the normal "Send to Slack for Review" channel (📬) — so a human can approve and send the reply in seconds instead of writing it from scratch, and urgent ones don't get lost in a busy channel.

Services used

GmailAI API (OpenAI-compatible)Google SheetsSlack

What you'll need

An n8n Cloud or self-hosted account
A Gmail account (or Google Workspace inbox) used for support
An OpenAI API key (or any compatible AI API)
A Google account (Sheets, for the support log)
A Slack workspace

What's included

Cuts response time from minutes to seconds per email
Human stays in the loop for every send — no blind auto-replies
Full support log for reporting and trend-spotting
Bring your own AI API key

Estimate what this could save you

Times per week

Minutes each time

Your hourly value ($)

3.6 hours/month

≈ $108/month in your time

A rough estimate based on what you enter above — not a guarantee. Actual time saved depends on your process.

Make it yours

Add a second AI call that suggests a canned-response template ID from your help center instead of writing free text.
Route by category too — send billing threads to a finance Slack channel and technical to engineering, the same way urgency already splits into two channels.

Works well with this automation

AI Email Reply Drafter

AI drafts a reply to every real email that lands in your inbox — you review and hit send, nothing goes out automatically.

Free

Client Project Status Digest

Every Friday, AI reads all your active projects and emails a portfolio summary flagging what needs attention.

$22

AI Meeting Notes & Action Items

Paste a raw meeting transcript into a sheet and get back a clean summary, decisions, and an action-item list with owners — in Notion and Slack.

$19

Save with the complete system: Customer Ops & Support Bundle

Instead of buying separately: $181 — System: $79

View system

Questions about this template

$19one-time

Secure checkout via Polar. Delivered by email instantly.

Structurally validated: automatically checked for valid n8n format before every deploy.

Bad file or a duplicate charge? We'll make it right — Refund Policy.

Difficulty: Medium
Setup time: ~20 min
Integrations: 4
Node count: 8
Format: .json + guide