Customer Churn Risk Alert
Every morning, this automation reads a Google Sheet of customer activity you already track (last login date, a usage score) and flags anyone who's gone quiet or whose usage has dropped below your threshold. Flagged customers trigger a Slack message and an email to the right account manager, and every alert is logged so you can spot churn trends over time.
Automation flow
Daily Check
Runs automatically every morning at 08:00.
Read Activity Sheet
Pulls your customer list with last login date and usage score.
Filter At-Risk
Flags anyone past your inactivity or low-usage threshold.
Notify Account Manager
Sends a Slack message and email for every flagged customer.
Log Alert
Records the flag in a running churn-alerts log.
How it works
- 1Every day at 08:00, the workflow reads your Customers sheet.
- 2Any customer who hasn't logged in for 14+ days, or whose usage score is below 30, is flagged.
- 3Flagged customers trigger a Slack message and an email — nothing is sent if no one is at risk that day.
- 4Every alert is logged to a
Churn Alerts Logtab so you can see trends over time.
Services used
What you'll need
- A Google Sheet where you already track (or are willing to start tracking) basic customer activity
- Google account (Sheets)
- Gmail account
- A Slack workspace (optional but recommended)
What's included
- Fully customizable risk thresholds (days inactive, usage score)
- Notifies via both Slack and email
- Nothing sent on days with no at-risk customers
- Running alert log to spot churn trends
Estimate what this could save you
3.6 hours/month
≈ $108/month in your time
A rough estimate based on what you enter above — not a guarantee. Actual time saved depends on your process.
Works well with this automation
New Customer Onboarding
The moment a deal is marked 'won', this opens a Notion customer page, sends a welcome email, and notifies your team.
Project Delivery & Approval Tracking
When a deliverable is uploaded, the client gets an approval link automatically; their response updates Sheets and notifies your team.
Refund Request Router
Refund requests are logged, routed to support on Slack, and acknowledged instantly.
Save with the complete system: Customer Ops & Support Bundle
Instead of buying separately: $181 — System: $79
Questions about this template
Secure checkout via Polar. Delivered by email instantly.
Structurally validated: automatically checked for valid n8n format before every deploy.
- Difficulty
- Easy
- Setup time
- ~15 min
- Integrations
- 3
- Node count
- 6
- Format
- .json + guide