Support Ticket CSAT Digest
When your helpdesk closes a ticket, this automation emails the customer a 10-second CSAT survey. Every response is logged automatically, and once a week you get a digest with the average score and a list of any low-rated tickets worth a follow-up — without anyone having to check a spreadsheet.
Automation flow
Ticket Closed
Your helpdesk tool notifies n8n via webhook when a ticket closes.
Send Survey
The customer gets a short CSAT survey link by email.
Log Response
Survey submissions are logged to Sheets automatically.
Weekly Digest
Every Monday, average score and low-rated tickets from the past week are summarized and sent.
How it works
- 1When your helpdesk tool closes a ticket, it notifies n8n via webhook, which emails the customer a short survey link.
- 2When the customer submits the survey, their response is logged to your sheet immediately.
- 3Every Monday at 9am, n8n reads the last 7 days of responses, calculates the average score, and lists any tickets scored 2 or below.
- 4If there were any responses that week, you get a digest by email and Slack. No responses, no message.
Services used
What you'll need
- An n8n Cloud or self-hosted account
- Your helpdesk tool's "ticket closed" webhook (Zendesk, Freshdesk, Help Scout, Front, or similar — most support tools can POST to a webhook URL when a ticket is closed)
- Google Forms + Sheets
- Gmail and Slack
What's included
- Survey sent automatically, no manual follow-up needed
- Works with any helpdesk that supports outgoing webhooks
- Low scores surfaced proactively, not buried in a sheet
- Silent when there's nothing new to report
Estimate what this could save you
3.6 hours/month
≈ $108/month in your time
A rough estimate based on what you enter above — not a guarantee. Actual time saved depends on your process.
Works well with this automation
AI Customer Survey Insights Digest
Collects Google Forms survey responses as they arrive, then has AI write a weekly digest of sentiment, themes, and standout quotes.
Project Delivery & Approval Tracking
When a deliverable is uploaded, the client gets an approval link automatically; their response updates Sheets and notifies your team.
AI Support Inbox Triage
Every new support email gets auto-categorized, prioritized, summarized, and given a draft reply — delivered to Slack for a one-click send.
Save with the complete system: Customer Ops & Support Bundle
Instead of buying separately: $181 — System: $79
Questions about this template
Secure checkout via Polar. Delivered by email instantly.
Structurally validated: automatically checked for valid n8n format before every deploy.
- Difficulty
- Medium
- Setup time
- ~20 min
- Integrations
- 5
- Node count
- 11
- Format
- .json + guide